09:12AM, Thursday 11 February 2016
Staff at Burnham Health Centre have expressed their disappointment after it received a rating of ‘requires improvement’ in its first Care Quality Commission (CQC) report.
The centre in Minniecroft Road, which merged with Taplow Health Centre last April, was inspected in November on a one-day visit from the CQC.
The report found three out of five inspected areas (if services are safe, effective and responsive to people’s needs) required improvement, with the remaining two (if services are caring and well-led) rated as good.
It stated patients found it difficult to make an appointment with a named GP, and said all necessary recruitment checks needed to be in place and all staff needed annual appraisals and to undertake all mandatory training.
The merger with Taplow brought the surgery 3,700 new patients, meaning it now provides care for 22,000 people.
Staff and management at the centre say they are disappointed in the outcome and ‘maintain that a small number of administrative matters form the basis for their [CQC inspectors] opinion that the practice does not provide a safe, effective, caring, responsive and well-led service for all our patients’.
Practice manager Roger Herbert said: “We are totally dissatisfied. A number of small administrative matters that have not had common sense applied to them should not detract in anyway from the quality of care and services we provide.”
The surgery said the administrative matters included not having paper references for some staff who moved over as part of the merger, as this had been done by word of mouth.
Mr Herbert also compared the report, published at the end of last month, to an inspection made three weeks after the CQC visit from NHS Education England, revalidating the centre as a place to continue to train GPs.
He said the NHS report gave the practice an overall rating of ‘outstanding’.
Positive points were also raised by the CQC in its report, including that staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses, that patients said they were treated with compassion, dignity and respect, and that the practice had excellent facilities.
Dr Tanveer Jamil, who is a senior partner at Burnham Health Centre said: “The CQC is a tick box exercise which doesn’t take in to account patient views.”
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